Terms & Conditions

Last updated: 6 September 2026

1. Who these terms apply to

These Terms and Conditions govern every quotation, booking, and removal, transport, or delivery service carried out by MURAD'S GROUP LTD (Company No. 09944394), registered at Unit 21 Vere Street, Salford, England, M50 2GR ("we", "us", "our"). By asking us for a quote, accepting one, or letting us start work, you ("you", "the customer") accept these terms. If you book on behalf of someone else, a landlord, a family member, a business, you confirm you have their authority to do so.

Where you book as a consumer (for private moves), the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 apply alongside these terms, and nothing in them limits those statutory rights. Where you book as a business, only the mandatory protections apply.

2. The services we provide

We provide man and van, house and flat removals, single-item and furniture transport, appliance transport, piano transport, student moves, office and commercial moves, store pickup and delivery, and marketplace collection and delivery (eBay, Gumtree, Facebook Marketplace) within England and Wales. We don't currently offer international removals, vehicle transport, or storage, if we ever agree these in writing, specific terms will be provided.

3. Quotes and how they work

Every quote we give covers the specific job as you describe it, and is agreed with you before we start. Quotes are based on what you tell us: postcodes, property size, floor level, stairs, lift access, parking, the items to be moved, and the number of drivers and helpers needed. Most quotes are given over the phone in minutes. If the job changes on the day, or you ask us to add work such as extra items, extra time, or assembly and disassembly of furniture, we agree any adjustment to the price with you before charging it, so there are never surprise charges at the end.

A quote is only valid for the job described. The price may be revised if information you've given turns out to be materially inaccurate, for example, a staircase we weren't told about, a fourth-floor walk-up where a lift was described, an extra room of boxes, or items significantly larger than described. If we discover something that changes the price, we'll raise it with you before loading anything, so you stay in control of the cost.

Quotations are valid for 30 days unless we state otherwise.

4. Booking, confirmation and deposits

A booking is confirmed when we accept your job and receive any deposit we've asked for. Until then, the van and drivers aren't reserved. Deposits are typically taken for full house moves and long-distance jobs; smaller jobs can usually be paid in full on the day.

We'll confirm the details, addresses, time, driver numbers, price, by phone, text, or WhatsApp before move day. It's your responsibility to check them and flag anything wrong straight away.

5. What we need from you

Accurate information keeps your price down. Please tell us about:

• Every item you need moved (and anything that must not be moved);
• Stairs, floors, lifts, narrow hallways, awkward turns, long carries, or parking restrictions at either address;
• Fragile, heavy, valuable, or unusual items, including pianos, safes, stone tops, and gym equipment;
• Whether items are packed, boxed, and ready to go;
• Any changes as soon as you know about them.

Unless we've agreed otherwise, furniture should be emptied, appliances disconnected and drained, and fridge/freezers defrosted and dry before we arrive. You are responsible for arranging lawful parking for our van at both addresses, and for any parking fines or charges arising where access hasn't been arranged, unless they're caused by us. Where permits or suspensions are needed, the GOV.UK moving house checklist and your local council's website explain how to arrange them.

6. Cancellation, rescheduling and cooling-off

Cooling-off period: if you book as a consumer away from our premises (by phone or online), the Consumer Contracts Regulations 2013 give you 14 days to change your mind. That right ends once the service is fully performed, so if we complete your move inside that window at your express request, the right to cancel that completed service is lost. If you cancel during the cooling-off period before we begin, and we haven't yet incurred costs, you owe us nothing. If you cancel after we've started (with your agreement), you pay a reasonable proportion of the price for what's been done.

After the cooling-off period: give us at least 48 hours' notice and there's no charge, unless we've already incurred non-recoverable costs, permits paid for, special materials ordered. Inside 48 hours, we may retain all or part of your deposit and charge a reasonable amount to cover genuine losses: reserved driver and vehicle time, route planning, and the chance the slot can't be rebooked. We don't charge a separate admin fee for rescheduling; if the new date or scope changes the job, we'll simply re-quote.

We understand plans change. Give us as much notice as you can and we'll always try to be fair.

7. Price and payment

No VAT is added, MURAD'S GROUP LTD is not currently VAT-registered. Every quote covers the job as you describe it, and if the job changes or you ask us to add extra items, extra time, or assembly and disassembly, we agree any adjustment with you before charging it, never surprise charges at the end.

Prices include the van, fuel, driver, and standard furniture protection. Extras, additional drivers, packing materials, waiting time, long carries, out-of-hours work, or the special requirements listed in section 5, are agreed with you before the job, never sprung on the day.

Payment is due on completion unless we've agreed otherwise. We accept bank transfer and cash. Card payments, where offered, are processed by a third-party provider under their terms. If payment isn't made when due, we may charge interest and reasonable recovery costs under the Late Payment of Commercial Debts (Interest) Act 1998 (business customers) or reasonable recovery costs (consumers).

8. Ownership and authority to move goods

You confirm that the goods we move are your property, or that you have the owner's permission for them to be moved. Where goods are jointly owned, a shared house, a relationship breakdown, you confirm everyone entitled has agreed to the move. We may decline to move items where ownership or authority is disputed, without penalty to you.

9. Liability and insurance

In plain English: we take every reasonable care with your belongings, blankets, straps, tail-lift vans, experienced drivers, and we carry goods-in-transit insurance. If we damage something through our negligence, we will put it right.

In detail: we are responsible for loss of or damage to your goods caused by our negligence, up to the limit of our goods-in-transit cover. The current cover limit is confirmed on your booking confirmation, and a higher limit can be arranged in advance for high-value items, tell us before the move, not after. Certain items are excluded or limited unless disclosed and agreed in writing before the move: cash, jewellery, watches, medication, passports, deeds, data-bearing devices, plants, and perishables. We can't accept liability for the contents of boxes you've packed yourself, pre-existing damage, or items we asked you to empty that weren't.

Nothing in these terms limits our liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot lawfully be limited.

Please report claims within 7 days of the move (visible damage) or within 7 days of discovering it (hidden damage), with photos where possible. Prompt reporting is also what our insurer requires of us, it protects your claim.

10. Events outside our control

Weather, traffic, breakdowns, and illness happen. If something outside our control delays or prevents your move, we'll contact you immediately, reschedule as soon as we reasonably can, and prioritise your job for the next available slot. If the delay doesn't work for you, you can cancel and receive a full refund of anything paid. We won't charge for time lost to events outside our control.

11. Our right to refuse or stop work

We may decline or stop a job where it's unsafe, unlawful, or materially different from what was booked, for example, unsafe floors or staircases, properties where items can't be safely accessed, abusive behaviour towards our drivers, or items we haven't agreed to carry (hazardous materials, illegal goods, live animals). Where we stop work for genuine safety reasons, you pay only for the work already done.

12. Complaints

If something's gone wrong, tell us directly: call 07402 966 998 or email muradsgroupltd@gmail.com. We'll acknowledge your complaint within 2 working days, investigate properly, and come back to you with what we've found and what we'll do about it. Most issues are sorted with a single phone call, we'd rather fix a problem than lose a customer.

13. Data protection

We handle your personal information under our Privacy Policy, which forms part of these terms.

14. General

If any part of these terms is found unenforceable, the rest continues in force. We may update these terms from time to time; the version in force is the one published here when you booked. These terms are governed by the laws of England and Wales, and the courts of England and Wales have exclusive jurisdiction.

15. Contact and company details

MURAD'S GROUP LTD (Company No. 09944394)
Registered office: Unit 21 Vere Street, Salford, England, M50 2GR
Email: muradsgroupltd@gmail.com
Phone / WhatsApp: 07402 966 998

These terms are written to comply with the Consumer Rights Act 2015, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, and the Late Payment of Commercial Debts (Interest) Act 1998. They are provided for business use and do not constitute legal advice.